How we use your information

We are committed to protecting and respecting your privacy, and keeping your information safe.

On this page you can find a summary of our Privacy and Data Protection policies, which outline how we use and store your information, also known as your 'personal data'. We have recently updated our Privacy Policy to include a section on using our new live chat feature.

If you have any questions about how we use the data you give us, please email our Data Protection team on

What we do with your data

We use data from our supporters and beneficiaries to help us make more informed decisions about the support and services we provide, and the fundraising work we do. Using data helps us make more efficient use of our resources and, ultimately, brings us closer to a future without osteoporosis.

We are registered with the Fundraising Regulator, commit to the Fundraising Promise and comply with requirements of the Fundraising Preference Service. Our Supporter Charter outlines our commitment to ethical fundraising practice.

What we don't do

We do not sell, trade or rent your personal data to others, for marketing purposes or otherwise. Please see our Supporter Charter for more information.

We do not conduct telemarketing, but we may call you for administrative purposes. For example, to check the accuracy of our records and update your details, or to discuss your donation or membership.

Frequently asked questions

  • What personal data does the charity have access to?

  • How does the charity use my data?

  • Where is my data stored?

  • How long will you keep my data?

  • Will you share my data with anyone else?

  • How will you make sure my data is kept secure if you need to pass it on to a third party?

  • If I contact the Helpline, will you record my call?

  • What data do you collect about me when I visit the website?

  • How do you manage cookies that you collect about me on the website?