Our Supporter Charter

We couldn't do all that we do without your support. We strive to be honest, accountable and respectful in all that we do.

We promise to:

Use your donations wisely to bring us closer to our shared vision of a future without osteoporosis.
Respect your privacy and contact you in the way you want. We respect your wishes and protect your data. We never sell or swap your details with other organisations.
Be honest and transparent by keeping you informed about how your donations are spent. We're always here to answer any questions about how we fund our work.
Listen and use your opinions to improve our work. We love to hear from our supporters and learning from what you have to say.
Be courteous and respectful by acknowledging your donations promptly, respecting if you do not wish to be thanked and responding to queries and complaints in a timely and professional way.

If you have any questions about how we work, please contact our friendly supporter team at supporters@theros.org.uk or 01761 473287.

The Royal Osteoporosis Society is registered with the Fundraising Regulator and is committed to its Fundraising Promise.

How you can help