Video appointments

A video consultation is where you have an appointment by video call. This happens over the internet using a computer, tablet or smartphone.

Video appointments mean you don't need to travel to your appointment. Many people prefer this type of appointment, as it is often more convenient and saves you both time and money. It also lowers the risk, for both you and others, if there are high levels of coronavirus or other infections in your local area.

Research shows that video appointments are effective. Your doctor can still make good decisions about your treatment this way. You should get the same level of care as you would in person. And you can still choose to have a friend or family member with you during the call.

You will need:

• a desktop computer, laptop, tablet or smartphone, with a built-in camera, speaker and microphone
• a web browser, like Google Chrome or Safari
• a good internet connection (for example, good enough to watch a YouTube film)
• enough data allowance left on your internet plan for your call
• somewhere quiet, private and well-lit
• a comfortable chair
• a notepad and pen.

If you use a tablet or smartphone:

• prop it up with a pile of books or cookbook stand, so it stays steady and you can write notes
• connect it to Wi-Fi if you have it, as there is likely to be a better connection and it won’t use up mobile data.

Privacy

Video appointments are just as private, confidential and secure as face-to-face appointments. Your healthcare professional will call you from a private room, with secure access to your medical records.

Preparing for your call

1. Write down any questions you have. This helps make sure you don’t forget any during the call.
2. Make a note of your osteoporosis history. For example:
   • when you were diagnosed
   • bones you have broken
   • any pain you have
   • your current and previous medications - including ones for osteoporosis, or supplements such as calcium and vitamin D
   • bone density (DXA) scan or any other test results.
3. If you’re unsure, our specialist nurses are here to help.

How video appointments work

You join your video call by visiting a webpage. You don’t need to download any special computer software.

You should be given instructions on how to join your call in advance. For example, you may be asked to:

• click a link in an email (only click on links you are certain have come from your healthcare provider)
• type a website address into your browser address bar.

You may need to enter personal information or a passcode to join the call. If so, you will be given this information in an appointment letter or email.

Once you’ve joined, the doctor or specialist will ask some security questions. This is to check they’re speaking to the right person.

Your first video call

It’s natural to find video calls a bit strange at first. They get easier and more comfortable with practice.

Here are some tips to help you relax and get the most out of your video call.

• When the doctor or nurse appears on your screen, say hello and wave. They will do the same. This helps you check the sound and video are both working properly.
• You don’t need to look directly at the camera. Looking at your healthcare professional’s face on your screen works well and feels more natural.
• The small delay in the connection means you may speak over each other from time to time. This is common in video calls, so don’t let it put you off. Be patient and take the conversation slowly.
• If you have technical problems, tell your healthcare professional. They can make sure you don’t miss anything important.
• Ask if you need something to be explained again.

During the appointment, your healthcare professional may:

• tell you the reason for the call
• ask questions about your health
• make some assessments
• discuss their opinion and any recommendations
• give you an opportunity to ask any questions
• summarise the next steps
• tell you if they need to see you in person.

Take notes if you wish, although your healthcare professional will make a written record of your appointment. You can ask for a copy of this from your GP.

Any feedback

Telephone appointments became standard during the coronavirus pandemic. They are still very common, but not everyone is happy with this type of appointment. Let your healthcare professional know if you have any feedback or are worried about your care. They may be able to see you face-to-face instead.

Watch our discussion: 

Phone and video consultations have remained commonplace since lockdown. In this session, Julia and Kirsty help you prepare for these appointments. This film is part of our #BoneMatters series of events