Our Supporter Charter

We couldn't do all that we do without your support. We strive to be honest, accountable and respectful in all that we do.

We promise to:

• Use your donations wisely to bring us closer to our shared vision of a future without osteoporosis.
• Respect your privacy and contact you in the way you want. We respect your wishes and protect your data. We never sell or swap your details with other organisations.
• Be honest and transparent by keeping you informed about how your donations are spent. We're always here to answer any questions about how we fund our work.
• Listen and use your opinions to improve our work. We love to hear from our supporters and learning from what you have to say.
• Be courteous and respectful by acknowledging your donations promptly, respecting if you do not wish to be thanked and responding to queries and complaints in a timely and professional way.

If you have any questions about how we work, please contact our friendly supporter team at supporters@theros.org.uk or 01761 473287.

The Royal Osteoporosis Society is registered with the Fundraising Regulator and is committed to its Fundraising Promise.

How your donation helps