Responsible gambling policy
Our commitment to responsible and safe play
The Royal Osteoporosis Society is licensed to operate lotteries by the Gambling Commission. The Gambling Commission is the body set up to monitor all gaming activity in the UK. The legal framework under which our lotteries operate is The Gambling Act 2005.
Account number: 4658
Operating License number: 000-004658-N-302197-015
Ancillary Remote Operating Licence number: 000-004658-A-322035-004
While entering our lottery is a great way to support the work of the Royal Osteoporosis Society, we have in place the following policy to ensure people take part in our lottery responsibly.
Fair and open draws
Our current External Lottery Manager (ELM)is Unity Lottery, part of Sterling Lotteries. Unity Lottery specialises in lotteries for charities
When you join our lottery, Unity Lottery will give you a 6-digit number
The draw takes place every week on a Friday at Sterling's secure premises
If more than 3 digits from your number match the draw, you're guaranteed a prize. The Winning Number for each weekly draw shall be the winning six-digit number generated by Sterling's Random Number Generator
The results of each draw will be published on the Unity Lottery website within one week of the date of the draw
Winners will be notified by post or e-mail within two weeks of the date of the draw
Our ELM processes all entries and handles all monies received for the lottery, however all monies are paid in directly to our own bank account, and banking reports are issued by out ELM on a weekly basis
Any complaints regarding the draw can be made directly to the Royal Osteoporosis Society by contacting Emily Brown on 01761 473 299 or by email at emily.brown@theros.org.uk. We will respond to initial complaints or queries wherever possible within two working days of receipt of complaint. All complaints and outcomes are recorded. A copy of our complaints procedure is available on request. Any complaints will be reported to the Gambling Commission on an annual basis, via the Annual Regulatory Returns
Children and vulnerable persons
The Royal Osteoporosis Society does not promote its lotteries to children and has taken steps to ensure that under age gambling does not occur. You cannot buy or claim to buy lottery chances on behalf of any other person.
The Royal Osteoporosis Society has implemented the following procedures to prevent children under the age of 18 partaking in gambling:
Where possible we check our database to ensure persons are above the legal age limit before data is supplied for the use of lottery marketing
The minimum age for play is detailed on our website and lottery leaflets
Any player that is found to be under 18 years of age will have any monies paid in relation to the lottery returned to them
In the event that a request to cease mailing lottery packs is received from a vulnerable person’s carer, we would remove their details from our mailing lists immediately
Responsible gambling
The Royal Osteoporosis Society is a member of The Lotteries Council who make a financial contribution each year on behalf of the members to the GambleAware who are an independent trust funded by the gambling industry to research and limit problem gambling.
For some, gambling can become a problem. If you are concerned about the amount you are gambling and feel it is taking over your life (or you are concerned for a friend or relative) then the following organisations will be able to give you help and advice:
Freephone 24/7 National Gambling Helpline: 0808 8020 133
GamCare
The leading national provider of free information, advice and support for anyone affected by problem gambling.
BeGambleAware
Offer free, confidential help for anyone who is worried about their or someone else’s gambling.
If you feel you have a problem with gambling and would like your details to be placed on a list to prevent you from playing the Royal Osteoporosis Society lottery, then please contact us on 01761 473287 or email supporters@theros.org.uk.
Safe gambling
The majority of people do gamble responsibly. It may help you to keep your gambling under control by remembering the following:
You’re buying fun, not investing your money
Before playing, set strict limits on how much time and money you’re going to spend
Quit while you’re ahead
Only gamble with money you can afford to lose
Don’t spend more money on gambling with the hope to win back money that you have lost
Keep up other interests and hobbies – don’t let gambling take over your life
Don’t gamble in order to escape from stress or boredom
Gambling in moderation is okay
