 
                                            Direct Debit Guarantee
                                            The Guarantee is offered by all banks and building societies that acceptinstructions to pay Direct Debits.
                                            
                                                If there are any changes to the amount, date or frequency of your Direct
                                                Debit Royal Osteoporosis Society will notify
                                                you (normally 3 working days) in advance of your account being debited or as
                                                otherwise agreed. If you request Royal
                                                Osteoporosis Society to collect a payment, confirmation of the amount and
                                                date will be given to you at the time of the
                                                request.
                                            
                                            
                                                If an error is made in the payment of your Direct Debit, by Royal
                                                Osteoporosis Society or your bank or building society,
                                                you are entitled to a full and immediate refund of the amount paid from your
                                                bank or building society.
                                            
                                            
                                                If you receive a refund you are not entitled to, you must pay it back when
                                                Royal Osteoporosis Society asks you to.
                                            
                                            
                                                You can cancel a Direct Debit at any time by simply contacting your bank or
                                                building society. Written confirmation may
                                                be required. Please also notify Royal Osteoporosis Society.