Direct Debit Guarantee
The Guarantee is offered by all banks and building societies that acceptinstructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct
Debit Royal Osteoporosis Society will notify
you (normally 3 working days) in advance of your account being debited or as
otherwise agreed. If you request Royal
Osteoporosis Society to collect a payment, confirmation of the amount and
date will be given to you at the time of the
request.
If an error is made in the payment of your Direct Debit, by Royal
Osteoporosis Society or your bank or building society,
you are entitled to a full and immediate refund of the amount paid from your
bank or building society.
If you receive a refund you are not entitled to, you must pay it back when
Royal Osteoporosis Society asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or
building society. Written confirmation may
be required. Please also notify Royal Osteoporosis Society.